Wireless USB Dongle isn't working (usually, on PS5)
Updated
TLDR: Use an externally powered USB hub if your wireless dongle doesn't work on your PS5 or other system, but works fine when used on something else. It needs to be an externally powered hub. If you still run into issues, please contact our Care Team.
If you have a wireless product (particularly a headset) that connects with a wireless USB dongle, and you are trying to use it with a PS5, you may encounter an issue where the PS5 doesn't seem to recognize the USB.
When you plug the USB dongle into the PS5, the LED on the USB dongle should light up. If it's not, this is another indicator it's not working.
However, this may not be an issue with the dongle. A recent console-side change to the USB ports can result in the USB ports supplying too much voltage, which then causes the USB dongle to enter safe mode. Some console models only experience this issue with their front USB ports, while others may experience the issue on all of them.
The (often) easiest way to test if the USB dongle is the issue would be to plug it into another system (ideally, a PC). If it works fine in another system, the USB dongle will not be the source of the issue (if your firmware is up to date).
A consistent workaround for the USB port limitation is to connect the USB dongle to the PS5 through a USB hub, specifically one that is externally powered. This will provide a steady, expected voltage to the USB dongle due to the external power supply.
If you still run into issues, please contact our Care Team.