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Knowledge Base Articles
Knowledge Base Articles
Checking the Charging Case Battery Level Press the charging case button to check the charging case’s battery level, indicated by a blink, and hold of the case’s status LED. NGENUITY Mobile can detail the remaining battery life percentage of each earbud.
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Cloud MIX Buds
Cloud MIX Buds Charging Case It is recommended that the charging case and earbuds be fully charged before first use. When charging, the charging case status LED will indicate the battery level of the earbuds. If neither earbud is in the charging case, the case status LED will indicate the ba
Knowledge Base Article
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Cloud MIX Buds
Please contact customer support at https://hyperx.com/pages/support
Knowledge Base Article
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Cloud MIX Buds
Cloud Mix Buds Quick Start Guide
Knowledge Base Article
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Cloud MIX Buds
Connect the low latency USB adapter to your mobile device, PC, or video game console. The USB adapter status LED will begin flashing white. When not being used with a mobile device, it is recommended that the included extension adapter and USB-C to USB-A cables be used. When the earbuds are power
Knowledge Base Article
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Cloud MIX Buds
Yes – all updates will be executed via NGENUITY Desktop as 3 items need to be upgraded simultaneously (the 2.4 GHz dongle, charging case, and earbuds).
Knowledge Base Article
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Cloud MIX Buds
The following media controls are available when using Bluetooth® or the low latency USB adapter: The following phone controls are available when using Bluetooth®: Note: Touch control functionality can vary between devices and apps Muting the Microphones When Using the Low Latency USB Adapte
Knowledge Base Article
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Cloud MIX Buds
Yes, you can decide if you want to use both earbuds at once or utilize a single earbud by itself. Note: if you decide to utilize a single earbud, audio will be downmixed to mono so you won't miss audio that might be panned all the way to- the left (hard left) or all the way to the right (hard right)
Knowledge Base Article
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Cloud MIX Buds
Pair the earbuds to the PC and remove them from the case. Windows 10: Under the Playback tab, verify that “HyperX Cloud MIX Buds Stereo” is set as Default Device and “HyperX Cloud MIX Buds Hands-Free AG Audio” is set as Default Communications Device. Under the Recording tab, verify that “HyperX Clou
Knowledge Base Article
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Cloud MIX Buds
1. Connect the dongle to the PC. 2. Take earbuds out of case. They will automatically connect to the dongle 3. Windows 10: Right click Speaker icon > Select Sounds Windows 11: Right click Speaker icon > Select Go to Settings > Select More sound settings Under the Playback tab, click on “HyperX Cloud
Knowledge Base Article
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Cloud MIX Buds