Cloud III S Wireless - Instant Pair - Troubleshooting

Instant Pair should be possible as long as the OMEN laptop is “Connection Ready” in NGENUITY settings and the headset has not been previously paired with another OMEN laptop.

If either the OMEN laptop or the headset has been paired already, both the laptop and the headset need the Instant Pair pairing info cleared in order for Instant Pair to function again.

1. To clear the pairing info on the OMEN laptop, go into NGENUITY settings. Under “HyperX Wireless Embedded Receiver” > “Headset”, click on “Forget Headset”.

   

2. To clear the pairing info on the headset, perform the headset factory reset.