cox too over price for all this head and have rude employees

Question

I have outage all the time don't get credit for it call to fix the problem. they told me i need a new modem and that didn't help.. I hoping I can find a next company in my area that I can use

Darkatt · Answer

What modem do you have? are you using wired or WiFi? How about some info, as this is a forum for customers to assist one another. if all you are is here to kvetch, you are in the wrong place. Also, is English your second language? Some of what you posted didn't make sense.

LowAnimal · Answer

I've had the same problem. For years. Yet I stick with it cuz it's the only ISP that gives a gig speed to my house. My internet goes out at, 10am everyday. And comes back around 7pm every night. Techs have come out and have found nothing. One tech even told me I needed to upgrade my modem. So I spent $900 on a new one and still having the same problems. Then they charged me for the tech visit. Even though the tech said he would not charge me for the visit. Cox support doesn't help at all either. They just ask me to do basic troubleshooting. Yes it is plugged in and turned on.

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