Cloud Alpha 2 Series

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  • Cloud Alpha 2 Wireless - Audio is not working when NGENUITY is not running

    NGENUITY should automatically swap back to the hardware audio endpoints when the software and audio engine are not running. Check Windows sound settings and make sure the following devices are assigned correctly to the hardware endpoints: Default playback device: Headphones (HyperX Cloud Alpha 2 Wir

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  • Cloud Alpha 2 Wireless - "Something went wrong" when installing drivers

    NGENUITY requires administrative permission to install the drivers. With default User Accoount Control settings, you should receive a pop-up for "DriverInstaller". You will need to click "Yes" for the drivers to install. You may also need to adjust User Account Control settings.

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  • Cloud Alpha 2 Wireless - Spatial audio has no effect on playback audio or recording audio

    Make sure that the HyperX Audio Drivers are installed. Check Windows sound settings and make sure the following devices are assigned correctly: Default playback device: NGENUITY -- 8 Channel Spatial Default playback communications device: NGENUITY -- Chat Default recording device: NGENUITY -- Microp

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  • Cloud Alpha 2 Wireless - Pairing to Base Station

    1. While the headset is powered off, hold down the power button for about 10 seconds until the headset status LED starts blinking white rapidly. The headset is now in pairing mode. 2. While the base station is plugged in and the base station output mode switch is set to headset, hold the top 3 butto

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  • Cloud Alpha 2 Wireless - Controls - Status LED

    Status Adapter Mode Dual Mode Pairing Fast blinking white Fast blinking blue Searching Blinking white Blinking purple Connected Solid-fade white for 5 seconds Solid-fade purple for 5 seconds

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  • Cloud Alpha 2 Wireless - Overview

    A. Status LED B. Power button C. Mic mute / monitoring button D. 3.5mm headset jack E. USB-C charge port F. Microphone poort G. Wireless mode switch H. Multifunction button I. Volume wheel J. Base station K. Base station USB-C port L. 3.5mm line out port M. 3.5mm line in port N. Detachable microphon

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  • Cloud Alpha 2 Wireless - Controls - Mic mute / monitoring button

    Mic mute toggle: Press button to turn the mic mute on / off. Mic monitoring toggle: Hold button for 2 seconds to toggle mic monitoring on / off.

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  • Cloud Alpha 2 Wireless - Usage - Base Station

    USB-C port: Connect to any supported system for use in adapter mode eg. PC, PlayStation 5. 3.5mm line out: Output playback audio through line out to a supported device eg. powered speakers, when the base station is set to line out mode. 3.5mm line in: Mix in audio from a supported device eg. Switch

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  • Cloud Alpha 2 Wireless - Controls - Volume Wheel

    Scroll up and down to adjust volume level.

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  • Cloud Alpha 2 Wireless - Charging

    It is recommended to fully charge your headset before first use. Charge Status Status LED Fully Charged Solid Green 61% - 99% Breathing Green 21% - 60% Breathing Yellow < 20% Breathing Red

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