Cloud II Series

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  • Cloud II Core Wireless Charging

    It is recommended to fully charge your headset before first use.

    Knowledge Base Article

  • Cloud II Wireless isn't working after a firmware update

    You may just need to re-pair the headset to the USB dongle. ​ Follow the steps below to pair them together. 1. While the headset is powered off, hold down the power button until the headset status LED starts blinking red/green rapidly. The headset is now in pairing mode. 2. While the USB adapter is

    Knowledge Base Article

  • Cloud II Core Wireless Overview

    A, Status LED B. Power Button C. Mic mute/ mic monitoring button D. Volume wheel E. USB-C charge port F. Microphone port G. Detachable microphone H. USB wireless dongle I. Dongle pairing pinhole. J. Dongle status LED K. USB-C charge cable

    Knowledge Base Article

  • (HP OMEN) Cloud II Core Wireless Pairing to USB Dongle

    Pairing to HP OMEN USB dongle 1. Open NGENUITY. 2. Plug in the optional, external USB dongle which came with the headset. 3. If USB wireless dongle is plugged into supported HP OMEN system, NGENUITY will prompt user if they want to pair the headset to the dongle or continue to use direct system conn

    Knowledge Base Article

  • Cloud II Wireless DTS Playstation 5 Setup

    Setting up with PlayStation 5 1. Connect the wireless USB adapter to the PlayStation 5 console. 2. Go to the home page and select Settings > Sound 3. Under Microphone, set the following: Input Device to USB Headset (HyperX Cloud II Wireless) 4. Under Audio Output, set the following: Output Device: U

    Knowledge Base Article

  • Cloud II Core Wireless Pairing to Wireless Dongle

    Wireless Dongle Method 1. While the headset is off, hold the power button until the headset status LED starts blinking red/green rapidly. 2. While the wireless dongle is plugged in, use a small tool to hold down the pairing button inside the pin hole until the dongle LED starts blinking rapidly. The

    Knowledge Base Article

  • Cloud II (Xbox® One) Usage

    Usage (Xbox® One) To use the HyperX Cloud II headset with Xbox® One, you will need the Xbox One adapter (sold separately) that plugs into the Xbox® One controller (pictured below.) Because this adapter has built-in volume controls, you will remove the USB control box (that came with your HyperX Clou

    Knowledge Base Article

  • Cloud II Wireless Firmware Update

    Cloud II Wireless Firmware Update 4100 Download Firmware If your headset seems to stop working after the update, you may need to re-pair the headset to the USB dongle.

    Knowledge Base Article

  • Cloud II Wireless Battery Level Indicator

    Cloud II Wireless LED indicator ​

    Knowledge Base Article

  • Cloud II Firmware Update

    HYPERX CLOUD II HEADSET - Kingston/KTC Firmware Update Rev. 0010 Part Number: KHX-HSCP-xx Description: We have improved the firmware for the HyperX Cloud II USB sound card to enable PS4 compatibility. For information related to the Firmware improvements, please see the "Release Notes” located below.

    Knowledge Base Article