HyperX Support Center
Knowledge Base Articles
Knowledge Base Articles
Change the audio mode from 7.1 surround sound to stereo on the headset to see if there is sound output. There is a limitation with some audio services and not all modes are supported. Check that the chat provider is compatible with the configuration and the proper output device is selected.
Knowledge Base Article
•
Cloud Orbit S
A. 3.5 mm Cable Port B. Microphone Port C. USB Charge Port D. Bluetooth Power Button E. Status LED F. Bluetooth Volume Buttons G. Bluetooth Multifunction Button H. Bluetooth Microphone I. USB Charge Cable J. Detachable Microphone K. 3.5mm Cable L. Wired Microphone Mute M. Wired Headphone Volume Whee
Knowledge Base Article
•
Cloud MIX
Using the Ngenuity Application,go to the headset panel and click on the battery icon. There are several options for time intervals and to disable the feature completely
Knowledge Base Article
•
Cloud Alpha Wireless
HYPERX CLOUD VIRTUAL 7.1 SURROUND SOUND – USCCPSS Firmware Update Rev. 0010 Part Numbers: HX-USCCPSS-BK HX-HSCC-2-BK Description: This firmware update improves compatibility for the Cloud Virtual 7.1 Surround Sound USB audio adapter on console systems. This update can also be used on the USB audio a
Knowledge Base Article
•
Cloud Core 7.1
CloudX Stinger 2 Quick Start Guide
Knowledge Base Article
•
CloudX Stinger 2
By design, Xbox One detects when a chat headset is connected and in turn will only output chat audio. Unfortunately, there is no workaround at this time.
Knowledge Base Article
•
CloudX Chat
Usage (PS4™ & PS4™ Pro) with USB Audio Control Box To use the headset with PlayStation™ 4 (PS4™), connect the headset’s 3.5mm plug to the female 3.5mm jack on the USB audio control box, then plug the USB cable to the PS4™ USB port. Once the ‘HyperX Cloud Revolver S’ device is detected configure the
Knowledge Base Article
•
Cloud Revolver S
Cloud Stinger 2 Wireless Quick Start Guide
Knowledge Base Article
•
Cloud Stinger 2 Wireless
Scroll the volume wheel up or down to adjust the volume level Toggle the mic mute on or off with the switch
Knowledge Base Article
•
Cloud Chat PS4
TLDR: Use an externally powered USB hub if your wireless dongle doesn't work on your PS5 or other system, but works fine when used on something else. It needs to be an externally powered hub. If you still run into issues, please contact our Care Team. If you have a wireless product (particularly a h
Knowledge Base Article
•
Cloud III Wireless