Headset

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  • Cloud Orbit S has no chat audio with surround sound enabled

    Change the audio mode from 7.1 surround sound to stereo on the headset to see if there is sound output. There is a limitation with some audio services and not all modes are supported. Check that the chat provider is compatible with the configuration and the proper output device is selected.

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  • Cloud MIX Overview

    A. 3.5 mm Cable Port B. Microphone Port C. USB Charge Port D. Bluetooth Power Button E. Status LED F. Bluetooth Volume Buttons G. Bluetooth Multifunction Button H. Bluetooth Microphone I. USB Charge Cable J. Detachable Microphone K. 3.5mm Cable L. Wired Microphone Mute M. Wired Headphone Volume Whee

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  • Cloud Alpha Wireless Auto Shut Off Timer

    Using the Ngenuity Application,go to the headset panel and click on the battery icon. There are several options for time intervals and to disable the feature completely

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  • Cloud Core 7.1 Firmware Update

    HYPERX CLOUD VIRTUAL 7.1 SURROUND SOUND – USCCPSS Firmware Update Rev. 0010 Part Numbers: HX-USCCPSS-BK HX-HSCC-2-BK Description: This firmware update improves compatibility for the Cloud Virtual 7.1 Surround Sound USB audio adapter on console systems. This update can also be used on the USB audio a

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  • HyperX CloudX Stinger 2 Quick Start Guide

    CloudX Stinger 2 Quick Start Guide

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  • I can only hear chat audio when using CloudX Chat

    By design, Xbox One detects when a chat headset is connected and in turn will only output chat audio. Unfortunately, there is no workaround at this time.

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  • HyperX Cloud Revolver S (PS4™ & PS4™ Pro) Setup

    Usage (PS4™ & PS4™ Pro) with USB Audio Control Box To use the headset with PlayStation™ 4 (PS4™), connect the headset’s 3.5mm plug to the female 3.5mm jack on the USB audio control box, then plug the USB cable to the PS4™ USB port. Once the ‘HyperX Cloud Revolver S’ device is detected configure the

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  • HyperX Cloud Stinger 2 Wireless Quick Start Guide

    Cloud Stinger 2 Wireless Quick Start Guide

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  • Cloud Chat In-line Audio Controls

    Scroll the volume wheel up or down to adjust the volume level Toggle the mic mute on or off with the switch

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  • Wireless USB Dongle isn't working (usually, on PS5)

    TLDR: Use an externally powered USB hub if your wireless dongle doesn't work on your PS5 or other system, but works fine when used on something else. It needs to be an externally powered hub. If you still run into issues, please contact our Care Team. If you have a wireless product (particularly a h

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